Privacy Policy

1. Introduction

1.1 Silverwing Solutions FZE is committed to protecting the privacy of individuals who access or use this website.

1.2 This Privacy Policy explains how personal data is collected, processed, stored, and safeguarded in accordance with applicable data protection laws within the United Arab Emirates.

1.3 By using this website, you acknowledge and accept the practices described in this Policy.

2. Information We Collect

2.1 Silverwing Solutions FZE may collect personal information submitted voluntarily, including but not limited to names, email addresses, and any details entered into contact forms.

2.2 Technical information may also be collected automatically, such as IP addresses, browser types, device identifiers, and website usage patterns that assist in maintaining system security and performance.

3. How Personal Data Is Collected

3.1 Data may be collected through:

• Website forms and direct submissions
• Email correspondence initiated by the user
• Cookies and analytical tools that track system behaviour

3.2 Automated systems are used solely to maintain functionality and ensure secure access.

4. Why Personal Data Is Collected

4.1 Silverwing Solutions FZE collects personal data for specific and legitimate purposes, including:

• Responding to enquiries and providing requested information
• Managing communication between users and the Company
• Monitoring website functionality and service performance
• Meeting operational or regulatory requirements within the UAE

4.2 Personal data will not be used for unrelated purposes without obtaining consent.

5. Legal Basis for Processing

5.1 Processing activities are carried out based on:

• The user's consent when voluntarily submitting information
• The need to prepare for or fulfil a service request
• Compliance with applicable legal obligations
• Legitimate operational interests that do not override user rights

6. Data Processing and Access Control

6.1 Personal data is handled only by authorised personnel who require access to perform their duties.

6.2 When necessary, trusted third-party providers may assist with hosting, maintenance, or technical operations.

6.3 Any third party engaged by Silverwing Solutions FZE is bound to follow equivalent confidentiality and security standards.

7. Storage and Security Measures

7.1 Silverwing Solutions FZE applies both technical and organisational safeguards to protect personal data. These include:

• SSL encryption for secure data transmission
• Server-level security protocols to prevent unauthorised access
• Controlled access restricted to authorised individuals
• Regular security assessments to identify risks and maintain compliance

7.2 Data may be stored in secure environments within or outside the UAE, subject to the controls listed in this Policy.

8. Cross-Border Data Transfers

8.1 Where data is transferred outside the UAE for hosting, storage, or processing, Silverwing Solutions FZE ensures adequate protection measures are in place.

8.2 These measures may include contractual obligations, secure transfer mechanisms, and technical safeguards that reflect established international standards.

9. Data Accuracy and Retention

9.1 Silverwing Solutions FZE takes reasonable steps to maintain accurate and current personal data.

9.2 Personal data is retained only for as long as necessary to fulfil the purposes described in this Policy or to meet regulatory requirements.

9.3 When no longer required, data is securely deleted or anonymised.

10. User Rights

10.1 Users have the right to request:

• Access to the personal data held about them
• Correction of incomplete or inaccurate information
• Deletion of personal data where permissible
• Restriction of processing under certain conditions
• A portable copy of their personal data
• Objection to processing based on legitimate interests
• Confirmation that no automated decision making is performed

10.2 Requests may require verification of identity before being processed.

11. Disclosure of Information

11.1 Silverwing Solutions FZE does not sell, trade, or lease personal data.

11.2 Disclosure may occur only when required by law or when necessary to support operational functions performed by approved service partners.

12. Policy Updates

12.1 This Privacy Policy may be revised periodically to reflect regulatory updates or operational changes.

12.2 Updated versions will be published on this page and will take effect immediately upon posting.

Contact Information

For questions regarding this Privacy Policy or to exercise your data rights, please contact Silverwing Solutions FZE at:

Address: Floor No. 04 Premises -Fzh 549 Srt-Sheikh Rashid Tower, Dubai

Email: contact@silverwingsolutions.com